An HP printer firmware update has caused the printer to reject third-party printer cartridges again. If your printer stopped printing due to a "Non-HP Chip Detected","Supply Problem" or"Supply Memory Error" error message, HP has probably updated your printer firmware. This is frustrating for users who prefer to use cheaper, third-party cartridges instead of expensive HP-branded ones. To make your printer accept non-HP cartridges again, you can downgrade the firmware to an old version by following this blog.
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Index:
1. How to Downgrade HP Printer Firmware - Windows
2. How to Downgrade HP Printer Firmware - Mac
3. HP Printer Firmware Downgrade Download
4. Suggestions for Firmware Downgrade Failing
5. Printer Ink & Toner Cartridges with Updraded Chips
How to Downgrade HP Printer Firmware - Windows
1. Make sure your printer is connected to Wi-Fi or wired network.
2. Adjust the following settings in the printer menu to make your printer allow downgrade. In the Manage Updates menu, touch the Allow Downgrade button and then select Yes. Also, do not forget to touch the Allow Updates button and then select Yes.
3. Download an old HP printer firmware to your computer. HP no longer provides downloads for older firmware versions. So you need to use your own backups or download them from third-party websites. We also provide old HP firmware downloads for some printers in the third part of this blog. Jump to HP Printer Firmware Downgrade Download. You can also download the current firmware for backup on HP official website:https://support.hp.com/us-en/drivers/printers
4. Send the old HP firmware from your Windows computer to the printer. After the old firmware is downloaded and saved on your computer, double-click on the file and then select your printer from the dropdown menu. Once the printer is selected, click the Send Firmware button. Sending the old firmware to your HP printer takes about two minutes. After the progress is completed, click the Exit button. Then the printer will automatically restart after the firmware downgrade.
5. Adjust the following printer settings again to avoid future HP printer firmware updates. In the Manage Updates menu, touch the Check Automatically button and select Off. Then touch Allow Updates and select No. You can also read our blog How to Disable HP Printer Firmware Update to learn more details.
How to Downgrade HP Printer Firmware - Mac
1. Make sure your printer is connected to Wi-Fi or wired network.
2. Adjust the following settings in the printer menu to make your printer allow downgrade. In the Manage Updates menu, touch the Allow Downgrade button and then select Yes. Do not forget to touch the Allow Updates button and then select Yes.
3. Download an old HP printer firmware to your computer. HP no longer provides downloads for older firmware versions. So you need to use your backups or download them from this blog. It's also recommended to download the current firmware for backup on HP's official website:https://support.hp.com/us-en/drivers/printers
4. Send the old HP firmware from your Mac to the printer. This operation is different from that of Windows, please refer to the following steps:
4.1 Double-click on the firmware file. The first time to run the firmware file will trigger a system security pop-up notice, press “OK” to close it.
4.2 Visit System Preference and select “Security & Privacy” to allow further firmware installation.
4.3 Under Security & Privacy, click on “Open Anyway” to proceed.
4.4 Carefully select the correct printer model needed to be downgraded and choose “Continue”.
4.5 After the update is completed, click on “Done” button. The printer will automatically restart later.
5. Adjust the following settings to avoid future HP printer firmware updates. In the Manage Updates menu, touch the Check Automatically button and select Off. Then touch Allow Updates and select No. (Disabling automatic firmware updates can prevent compatible toner cartridges from being blocked in the future.)
After downgrading the printer firmware, your HP printer should be able to print with non-HP printer cartridges again. Then you can reinstall the cartridges and test print right away.
NOTE:
Restarting your printer after the update is completed and re-sending the firmware to the printer might be required due to the"error state" of the printer.
HP Printer Firmware Downgrade Download
HP no longer provides downloads for old firmware versions. Thankfully, we saved some old versions for backup. So you can download the one for your printer from the list below.
In March 2026, Albian shared two older Windows firmware files for HP 962/XL ink cartridges with us: OJP9010_2103B (Jan 29, 2021) and OJP9010_2115A (Apr 27, 2021). We've added them to the Windows column of our HP 962 list. Thank you, Albian!
Suggestions for Firmware Downgrade Failing
If you downgrade the firmware but fail, you can try the following ways.
1. Run the Update Again
Please make sure that your printer is not in use and that you do not have any documents queued for printing. And try to rerun the firmware program based on the above steps. If it still can't work, try to unplug the power cord and let it sit for 30-40 seconds. After 30 seconds of sitting, you can plug the power cord back into the machine. Let it sit for 2-3 minutes to allow it to complete its startup tasks and then try to update the firmware again. This is because if the Status of the HP Printer Update is Busy, it may result in not being allowed to run the update. So, make sure the Status of the HP Print Update is Ready which is the key to running the update successfully.
2. Ensure That the Selected Printer Port Matches the Printer's IP Address
Firstly, find your selected printer, and right-click it to select the Printer Properties from the context menu. Secondly, click on the Ports tab and select your printer. Then click the Configure Port button, and come to Port Setting. Thirdly, check if the Port Name matches the Printer's IP Address or not. If you are not clear about how to identify your IP address, check the section Identify the IP address for printers connected using Wi-Fi Direct in the video instructions.
Note: In Port Setting, please also make sure you select RAW in the Protocol section and uncheck SNMP Status Enabled.
3. Fix Not Applicable Issue
Some of you may encounter a"Not Applicable" issue when downgrading the printer's firmware. Here are steps that may help fix this problem.
Step 1: Use WinZip or 7-zip to take the .exe file (the old firmware file you downloaded) and extract it into the desktop.
Step 2: Find .exe you extracted, and right-click the .exe and open it via win-zip or 7-zip (7-zip is recommended).
Step 3: Find and open EnterpriseDU.ini file, and change VerifyDownloadID from 1 to 0. Then, save the file.
Step 4: Go back, and run EnterpriseDU.exe. Now, you can get past the"Not Applicable" error and allow you to update.
Tip: HP Supporter also came up with a similar instruction to help fix the"Not Applicable" error. If you are interested in, you can review it.
Printer Ink & Toner Cartridges with Upgraded Chips
If the printer firmware downgrade is too difficult for you, you have an easier way - purchase cartridges with upgraded chips directly. Whenever a firmware issue occurs, YBTONER.COM is almost the first to offer printer cartridges with upgraded chips. Here is how we do it. So you can shop with confidence!
Monitor HP firmware updates from time to time
Our engineers monitor HP printer firmware updates from time to time. Once HP releases a new firmware version, we will test the compatibility of our products as soon as possible. So, only products confirmed to be compatible with the latest firmware will be shipped.
Partner with industry-leading manufacturers
We have established a long-term partnership with industry-leading manufacturers. Once HP updates printer firmware, we will work closely with our manufacturers to find the best solutions shortly. E.g. we can make our cartridges work with the latest printer firmware by upgrading the chip, replacing the chip, or replacing the toner cartridge.
Supply from our local warehouses
We have two warehouses in the US, one in California and one in Pennsylvania. Hence, we can deliver most orders within 1-3 business days. Once HP updates printer firmware, we will update our inventory and ship ink & toner cartridges with upgraded chips with no delay. As a result, you can always get the products with the latest chips at YB Toner!
306 comments
Trying to help out a friend who has HP Deskjet 2700e series that got inadvertently upgraded the firmware. The 3rd party cartridges doesn’t work anymore. Does anyone have an older version firmware for this type of printer?
Hi Albian,
Thanks again for reaching out. We’re sorry our initial response missed the point. That’s not the experience we want anyone to have.
To be clear, we are interested in the older firmware files you mentioned (OJP9010_2115A and OJP9010_2103B). You’re absolutely right that these versions are often more compatible with HP 963 ink cartridges, and they could be a huge help to other 9010 series users struggling with newer firmware.
If you’re willing to share them, we will include them in our blog to help more users, and we would be happy to credit your contribution.
Let us know if you’re open to sharing. And thank you for holding onto these files. It’s users like you who make this kind of resource possible.
I contacted you by the way of your chat service here on this page: “Dear Sirs, for the HP OfficeJet Pro 9010 All-In-One series, I see you have archived the OJP9010_2313A firmware dated 2023. Well, I saved the OJP9010_2115A dated April 2021 and OJP9010_2103B dated Jan 2021.”
Here is the reply: " Based on the information available, firmware downgrades are generally not supported for most HP printers, including the HP OfficeJet Pro 9010 All-In-One series. HP typically only allows firmware to be updated to the latest version, and older versions may not be accessible through official channels. If you’re experiencing issues with the latest firmware, it’s best to check the official HP support website for troubleshooting steps or contact HP directly for further assistance."
Apparently no one is interested accessing to those old firmware.
FWIW, my OfficeJet Pro 9012 onboard firmware is 2135A.
Hi Brian,
Thanks again for sharing all of this. It helps us and other customers understand what’s really going on with these newer HP printers.
Our engineers have also noticed that HP has been quietly phasing out older firmware support on many models, and unfortunately yours is one of them.
Sorry we couldn’t be of more help this time. Best of luck going forward.
i haven’t tried downgrading by usb yet but i can tell you this. the new firmware removes the update firmware option from the menu. you have to join hp cloud before it displays. they have also disabled the update firmware option when you login to the printer using its webserver through a browser. i even tried extracting the firmware from your exe and putting it on a thumbdrive and the printer does nothing with it. What is crazy is the software on the hp laserjet mfp 3101fdw has settings to turn off the non hp toner blocking but the system completely ignores those settings. I really don’t think with USB i will be able to downgrade the firmware. HP has completely locked up the machine. if it works i will report back but I will never buy another HP printer.
Hi Brian,
Thanks for the detailed update, that’s really helpful.
To answer your question, yes downgrading can sometimes reset network settings, so connecting via USB is definitely worth trying. It removes WiFi from the equation and gives the process a more stable connection.
Hope that helps, and let us know how it goes.
Here is exactly what happened. So its connected by wifi. the downgrade app sees it at the correct ip address. I go to downgrade and the printer turns off, turns back on, you get the loading screen, then you get a “verifying” screen that has an X in the corner, from there you go to a “checking printer for updates” screen with an X in the corner. last time i clicked the x and it rebooted back to the current firmware. today i let it set on that screen until your downgrade app says it failed. Which takes forever and when that happens the printer still has the “checking printer for updates” screen up. Does downgrading the firmware cause it to lose all of its settings? like internet connection info? If that’s the case maybe connecting by usb is the next step. either way HP is evil because you should be able to reset it to factory firmware version that it came with and that doesn’t even work.
Hi Brian,
Thanks for sharing your experience. The issue you’re seeing may be caused by the printer’s bootloader rejecting the old firmware file.
If you’re using a Wi-Fi connection, you could try a different method like a USB cable.
If HP has indeed locked the 3101fdw from downgrading, there may not be a working path at the moment. In that case, your best option might be seeking third-party cartridges with updated chips that work with the latest firmware.
Hi Ana,
Thank you for reaching out. Unfortunately, we don’t have the firmware downgrade for the HP Color LaserJet Pro 4201 available.
hp laserjet mfp 3101fdw download grade looked like it was working. printer restarted twice and but it was still on the new firmware and the updater said it was still updating…. with no option to cancel. ill try again but it almost looked like hp blocked it.